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"The real value of BPM is the ability to define & execute business processes independent of applications & infrastructure.”..."
- Dephi Group Study, 2004
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What is BPM? Business Process Management (BPM) is the term used to describe any application designed to orchestrate the various jobs that need to be performed between a network of people and systems towards a specific goal (e.g. "hire a new employee", or "renew services contract"). Whether organizations are aware of it or not, processes and procedures occur that invariably involve interactions between different people and different systems. This is a simple enough concept to understand: people need to fill out forms, obtain approvals, obtain various pieces of information that reside in potentially multiple systems, and even perform different activities within those systems as part of the process. The primary value propositions of BPM are speed, predictability, and visibility. Implementing it will allow organizations to reduce process lag times, standardize procedures, monitor progress, and maintain an audit trail from start to finish. There are many secondary value propositions of BPM: ease of use, ease of third-party application integration, and reporting capabilities to name a few. Here's what other people say about what BPM is:
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